TRIFECTAPP / PRIVACY POLICY
Privacy Policy
How Trifectapp uses information when you browse, create an account, purchase lifetime access and use your training. Effective date: 13 October 2026.
For a privacy question or a request concerning your personal information, email info@trifectapp.com.
1. Who is responsible for your data
The controller responsible for personal data on trifectapp.com is Trifectapp LLC at 546 Lafayette Ave, Brooklyn, NY 11205, USA. Contact info@trifectapp.com for privacy questions or requests.
This policy covers the Trifectapp website, student accounts, purchases and learning activities.
2. Information used by the service
The information involved depends on what you do on the website. Account, order and learning information is linked to your student account so the service can provide access and record your work.
- Account information: username, email address, profile fields you provide and authentication records.
- Purchase information: order references, membership level, amount and currency, payment status and any billing details required at checkout.
- Learning information: enrolments, course completion, practice attempts, answers, scores and timestamps; lab activity and saved results where that feature records them.
- Support information: your messages, contact details and any files or screenshots you choose to send.
- Technical information: IP address, browser/device details, request timestamps and security or error logs generated by the website and its service providers.
3. Why information is used
Where the GDPR applies, each purpose must have an appropriate legal basis. The following describes the service’s intended uses.
- Providing the training you request: creating your account, managing access, recording learning progress, processing purchases and answering service questions — performance of a contract or steps requested before a contract.
- Keeping required business records: order, tax and accounting information — compliance with the applicable legal obligation.
- Protecting accounts and maintaining the platform: proportionate fraud prevention, security monitoring and fault investigation — legitimate interests, balanced against your rights, or a legal obligation where applicable.
- Optional promotional messages and non-essential tracking — consent where required.
4. Practice results and learning insights
Recorded answers, attempt results and progress can be used to display feedback, activity history and study suggestions. These indicators describe work inside Trifectapp; they are not an official certification result.
If a result appears incorrect or you want to understand data used for a learning insight, contact info@trifectapp.com.
5. Service providers and other recipients
Operating the platform can involve hosting and backup providers, payment services, email delivery, security/CDN services and support tools. Information shared depends on the service and its role. A payment provider may also have independent legal obligations and a separate privacy notice.
Data may also be disclosed when a valid legal obligation requires it or where necessary and lawful to establish or defend a claim.
6. Cookies and browser storage
The website uses browser storage for functions such as sign-in, session security and remembering interface preferences. Disabling storage needed for a requested feature can prevent that feature from working.
Non-essential tracking requires consent where applicable. A privacy notice alone does not provide that consent. You must be able to change or withdraw optional choices through the site’s actual preference mechanism.
7. How long information is kept
Retention depends on the purpose of the record, your access entitlement and applicable legal requirements. Lifetime access does not mean that every detailed activity event needs to be retained indefinitely. A deletion request can affect saved progress or account access; records required by law may need to be kept separately.
8. International transfers
Acceptance of this policy is not a substitute for a lawful international-transfer mechanism. Contact info@trifectapp.com for information about the safeguards that apply to your data.
9. Your privacy choices and rights
Where applicable law provides these rights, you can request access, correction, erasure, restriction or a portable copy of your data, and object to certain processing. You can withdraw consent without affecting earlier lawful processing and object to direct marketing.
Email info@trifectapp.com to make a request. We may ask for proportionate information to confirm your identity. GDPR requests normally receive a response within one month; if a permitted extension is needed, we will explain it within that initial period. Some rights have legal exceptions.
You can also complain to a competent data protection authority, including the authority where you live or work in the EEA.
10. Account and data security
Keep your account password private and contact info@trifectapp.com if you suspect unauthorized access. Do not send passwords, complete payment-card details, real system credentials or confidential business data in support emails, practice answers or simulated lab commands.
11. Young learners
A parent or guardian with a concern about a young learner’s information can contact info@trifectapp.com.
12. Updates and contact
This policy should be updated when the information used, purposes or providers change. The effective date identifies the current version, and material changes will be communicated where required. Questions and privacy requests can be sent to info@trifectapp.com.